1. Logging In

If you are having problems logging in then the first thing to do is keep a cool head. Believe me, the website software works perfectly. If you are sure you are using the correct details and it won't log you in then there is no point in making repeated attempts. The problem lies on your computer. This can be proved by using a new browser that you have never used to login with. You will see that if you are using the correct details you will be magically logged in. Fine but what about using your favourite browser? The answer is to clear your cookies. Most cookies are easy to delete, just follow these instructions at AboutCookies.org. 

Alternately you can use a freeware tool called CCleaner that will do it all for you. It automatically deletes cookies, temporary files, history, download history, form history etc. But you must have the delete cookies box ticked.

Something else to look out for is when using copy and paste. Make certain when you copy that you are not selecting an extra blank space at the beginning or end of the username/password. Doing so would see your login rejected.

Finally cookies must be enabled (in your browser settings) and always close any 'Jack's Celebs' windows before clearing the cookies.
 

2. Password Recovery

If you haven't been able to clear your cookies correctly and still can't login, try setting a new password as this sometimes does the trick. Select the 'recover password' link underneath the login boxes and follow the instructions.

You can also use this facility to change your password to something more memorable.
 

3. How to stop "a script on this page is causing IE to run slowly" appearing

Make sure you have the latest version of IE. If it still occurs then..

(Editing the registry is done entirely at your own risk. But don't be afraid, it's much easier than it looks.)

1. Click the 'start button', then 'run', and type in 'regedit' (without the inverted commas) and open this key -

HKEY_CURRENT_USER\Software\Microsoft\InternetExplorer\Styles

Note! If the Styles key is not present, create a new key that is called 'Styles' (without the inverted commas).
 
2. Create a new DWORD value called 'MaxScriptStatements' (without the inverted commas) under this key and set the value to DECIMAL, then type 0 (zero) to disable the box.

An even better solution is to stop using IE all together. It's crap and you will have a much faster and more pleasant browsing experience using one of these below (among others).
 

Firefox needs a higher spec PC to work at it's best but Opera and Chrome run quickly on all but the oldest PC's. Once you get used to them you will never go back to IE or I'll eat my digital hat.

I hope to fix this IE problem soon.
 

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